Stop Losing Guest Satisfaction Points to Problems You Could've Prevented.
PM360 gives your engineering team one place to run preventative maintenance on schedule, keep the right parts on hand, and hand off cleanly between shifts — so a broken A/C or a leaky faucet never becomes the line item that dings your GSS score.
Your Guest Satisfaction Score Is Won or Lost in the Details
Guests don't write "great preventative maintenance program" in a review. They write "the AC didn't work" or "it took two days to fix the shower." Those are the exact comments that pull your GSS down.
A PM task slips, or a part isn't in stock
One missed filter change or a room that fell off the schedule. One part that should've been reordered three days ago.
A guest finds it before your team does
A flickering light, a slow drain, an AC that struggles. Small to fix — but the guest doesn't know that.
It shows up on your survey
A maintenance complaint, a lower room-condition score, sometimes a public review — for something that was 100% preventable.
Nothing Gets Forgotten
Every room sits on an automated PM cycle with a standard inspection checklist, so "we'll get to it eventually" isn't how rooms get maintained anymore.
The Part Is There When It's Needed
Live stock levels and low-threshold alerts mean your team isn't discovering a part is out when they're already standing in the room.
Nothing Falls Through Shift Changes
Digital shift notes mean the night engineer picks up exactly where the morning engineer left off — not a guess based on a sticky note.
Everything Your Engineering Team Actually Uses Day to Day
Not a bloated enterprise system — the specific tools a hotel maintenance team needs, in one place.
Automated PM Scheduling
Every room runs on a recurring preventative maintenance cycle with a standard checklist — HVAC, plumbing, electrical, locks — so inspections happen on schedule, not when someone remembers.
Live Parts & Room Inventory
Track every filter, fixture, and spare part by SKU and location, with low-stock alerts before you're caught without what a repair needs.
Digital Shift Handoff Log
Every room's notes, status, and history live in one place — so the next shift starts with full context instead of a verbal recap.
Staff Assignments & Workload
Assign rooms to specific engineers, see who's carrying what, and keep the workload balanced across your team at a glance.
Complete Audit Trail
Every restock, adjustment, and PM completion is timestamped and attributed — ready the moment a brand audit or owner review asks for it.
Guest-Impact Prevention
Catch what would've become a guest complaint while it's still an internal maintenance task — not an out-of-order room or a survey ding.
Up and Running Faster Than Your Next Shift Change
No implementation team, no months-long rollout. Set it up once, and your team is working out of it the same day.
Load Your Rooms
Add every room and location with its floor, PM due date, and assigned engineer.
Stock Your Inventory
Add parts and supplies with reorder thresholds so low stock flags itself automatically.
Your Team Gets to Work
Engineers check off PM tasks, log shift notes, and restock inventory from any device.
You See Everything
One dashboard shows what's done, what's pending, and what's at risk — property-wide.
What Most Properties Are Running On Today
Paper Binders & Spreadsheets
- A binder that gets skipped during a busy shift is a binder no one checks.
- No visibility into parts stock until someone's already standing in the room.
- Shift handoffs happen verbally — and verbal notes don't survive a busy morning.
- No record when a brand audit or ownership group asks "when was this last serviced?"
PM360
- Every room on an automated cycle — nothing depends on someone remembering.
- Live stock counts and low-threshold alerts before a repair gets held up.
- Digital shift notes, timestamped and attached to the room, every time.
- A complete, exportable history the moment anyone asks for it.
One Flat Price. Every Engineer, Every Property.
The same $49/month whether you're running a 40-room boutique or a 400-room resort — no per-seat math, no "contact sales" tier hiding the features you need.
PM360
Unlimited engineer accounts. Unlimited properties. Every feature included — nothing gated behind a higher tier.
- Unlimited room profiles
- Unlimited engineer accounts
- Unlimited properties
- Automated PM cycles
- Full inventory tracking & audit logs
- Digital shift handoff suite
$299 one-time setup, then $49/month flat. First-year total: $887 — that's every engineer and every property, combined.
What a 15-Person Engineering Team Pays Elsewhere
Typical CMMS platforms bill per technician, per month — so the bill grows with your team instead of your value. Here's the same 15-person engineering team (a large full-service property, or a small portfolio) under a typical per-seat plan versus PM360's flat rate.
| Typical Per-Seat CMMS | PM360 | |
|---|---|---|
| Monthly cost, low end ($45/engineer) | $675/mo | $49/mo flat |
| Monthly cost, high end ($110/engineer) | $1,650/mo | $49/mo flat |
| Cost to add a 2nd property | New license / tier | $0 — included |
| Cost to add engineer #16 | +$45–$110/mo | $0 — included |
| Ongoing annual cost (1 property, 15 users) | $8,100 – $19,800 | $588/year |
| First-year total (setup fee included) | $8,100 – $19,800 | $887 |
Swipe to see PM360's numbers
Even on the low end of typical per-seat pricing, that same 15-person team costs over $7,200 more in PM360's first year alone — setup fee included. On the high end, it's over $18,900 more. And the gap widens every time you add a person or a property, since PM360's price doesn't move.
Ready to Stop Losing GSS Points to Preventable Problems?
See PM360 running on your own room count and inventory in a 20-minute walkthrough.